Introduction
At Arain7Group, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and returns across our platforms, including Arain7.com (e-commerce) and Arain7Express (trade and logistics services).
By using our services, you agree to the terms outlined in this policy. We reserve the right to modify this policy at any time without prior notice.
Arain7.com - E-Commerce Refunds
Return Eligibility
Items are eligible for return within 30 days of delivery if they meet the following criteria:
- Unused and in original condition
- Original packaging and tags intact
- Proof of purchase provided
- No damage caused by customer
- Not in the excluded items list
Excluded Items
The following items are not eligible for return:
- Perishable goods (food, flowers, plants)
- Customized or personalized items
- Underwear and intimate apparel
- Digital downloads and software
- Gift cards and vouchers
- Items marked as final sale
Refund Process
Step 1: Request Return
Contact customer service within 30 days of delivery with your order number and reason for return.
Step 2: Return Authorization
Receive return authorization and shipping label via email within 2 business days.
Step 3: Ship Item
Package the item securely and ship using the provided label within 7 days.
Step 4: Inspection
Once received, we inspect the item within 3-5 business days.
Step 5: Refund Process
Approved refunds are processed within 5-7 business days to original payment method.
Refund Options
| Refund Type |
Processing Time |
Conditions |
| Full Refund |
5-7 business days |
Item returned in original condition |
| Partial Refund |
5-7 business days |
Item damaged or used |
| Store Credit |
Immediate |
Customer preference or return after 30 days |
| Exchange |
Immediate processing |
Same item, different size/color |
Return Shipping Costs
- Free return shipping for defective items
- Customer pays return shipping for change of mind
- Return shipping costs refunded for items damaged in transit
Arain7Express - Service Refunds
Service Cancellation
Cancellations are accepted under the following conditions:
| Cancellation Time |
Refund Amount |
Processing Fee |
| Before pickup |
100% |
No fee |
| Within 2 hours of pickup |
80% |
20% processing fee |
| Within 24 hours of pickup |
50% |
50% processing fee |
| After 24 hours |
No refund |
N/A |
Service Issues
- Lost Shipments: Full refund or replacement offered
- Damaged Shipments: Partial or full refund based on damage extent
- Delayed Shipments: Shipping fee refund for significant delays
- Service Errors: Full refund for service provider errors
Refund Process for Services
Step 1: File Claim
Submit refund request with supporting documentation within 7 days of issue.
Step 2: Investigation
Our team investigates the claim within 5-7 business days.
Step 3: Decision
Refund decision communicated with detailed explanation.
Step 4: Processing
Approved refunds processed within 5 business days.
Digital Products and Services
Refund Eligibility
- Digital products: 14-day refund period
- Subscription services: Pro-rated refund for unused period
- Software licenses: 7-day refund period
- Online courses: 30-day refund if less than 20% completed
Non-Refundable Digital Items
- Downloaded music and videos
- Used software licenses
- Completed online courses
- Expired subscriptions
Special Circumstances
Force Majeure
Refunds may be delayed or modified due to events beyond our control, including natural disasters, weather conditions, customs delays, strikes, or other unforeseen circumstances.
Payment Processing Issues
- Refunds issued to original payment method only
- Processing time varies by payment provider
- Bank holidays may delay refund processing
- International refunds may take 10-15 business days
Multiple Returns
- Excessive returns may result in account review
- Return abuse may lead to account suspension
- Restocking fees may apply to frequent returners
Refund Methods
Original Payment Method
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
- Digital Wallets: 1-3 business days
Store Credit
- Immediate availability
- No expiration date
- Can be used across all platforms
- Additional bonus credit may be offered
Customer Support
Refund Assistance
Our customer support team is available to help with:
- Refund status inquiries
- Return process guidance
- Policy clarification
- Expedited refund requests
- Special circumstance handling
Dispute Resolution
- First level: Customer service review
- Second level: Supervisor review
- Third level: Management review
- Final level: Arbitration if necessary
Contact Information
For refund-related questions or assistance, please contact us:
- Email: refunds@arain7.group
- Phone: +92 337 0611430
- WhatsApp: +92 337 0611430
- WeChat: arain7group
- Address: Street No. 4, House No. 145, Chak No. 128/15-L, Mian Channu, Punjab, Pakistan
Last Updated: January 27, 2025