Introduction
This Shipping Policy outlines the shipping procedures, delivery times, and costs for Arain7Group platforms, including Arain7.com (e-commerce) and Arain7Express (trade and logistics services). By using our services, you agree to the terms outlined in this policy.
Arain7.com - E-Commerce Shipping
Shipping Methods
We offer multiple shipping options to meet your needs:
| Shipping Method |
Delivery Time |
Cost |
| Standard Shipping |
5-10 business days |
$5.99 - $12.99 |
| Express Shipping |
2-4 business days |
$12.99 - $24.99 |
| Overnight Shipping |
1-2 business days |
$24.99 - $49.99 |
| International Shipping |
10-20 business days |
$15.99 - $59.99 |
Free Shipping
- Free standard shipping on orders over $50
- Free express shipping on orders over $100
- Free shipping promotions may be offered periodically
Order Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.
Shipping Restrictions
- We currently ship to most countries worldwide
- Some items may have shipping restrictions due to size, weight, or regulations
- Hazardous materials and prohibited items cannot be shipped
Arain7Express - Trade & Logistics Shipping
Service Types
| Service Type |
Delivery Time |
Features |
| Economy Freight |
14-21 days |
Cost-effective, basic tracking |
| Standard Freight |
7-14 days |
Reliable, full tracking |
| Express Freight |
3-7 days |
Fast, priority handling |
| Air Express |
1-3 days |
Fastest, premium service |
Customs and Duties
- Import duties and taxes are the responsibility of the recipient
- We provide customs documentation and clearance assistance
- Duty estimates are provided but actual charges may vary
- Customs delays may affect delivery times
Shipment Requirements
- Proper packaging and labeling required
- Accurate weight and dimensions must be provided
- Complete customs documentation mandatory
- Restricted items require special permits
Tracking and Delivery
Tracking Information
- All shipments include tracking numbers
- Real-time tracking available through our website
- Email/SMS notifications for major milestones
- Mobile app tracking available
Delivery Confirmation
- Signature required for high-value items
- Photo confirmation available for select services
- Delivery to authorized recipients only
- Safe place delivery options available
Delivery Attempts
- Multiple delivery attempts made
- Recipient notification for failed attempts
- Local pickup options available
- Redelivery fees may apply
Shipping Insurance
Coverage Options
- Basic insurance included up to $100
- Additional insurance available for higher values
- Full coverage insurance available
- Premium insurance for fragile items
Claims Process
- Claims must be filed within 7 days of delivery
- Documentation required for all claims
- Investigation process takes 5-10 business days
- Claims paid within 30 days of approval
International Shipping
Global Coverage
- Shipping to 200+ countries worldwide
- Strategic partnerships with global carriers
- Local delivery networks in major markets
- Customs brokerage services included
International Requirements
- Customs forms and declarations required
- Import licenses may be required for certain items
- Local regulations must be followed
- Additional documentation for restricted items
Shipping Issues and Resolutions
Lost Shipments
- Investigation initiated after 10 business days
- Full refund or replacement offered
- Insurance claims processed promptly
- Priority support for lost shipments
Damaged Shipments
- Report within 48 hours of delivery
- Photo evidence required
- Refund or replacement options available
- Insurance claims processed quickly
Delayed Shipments
Special Circumstances
Force Majeure
We are not liable for shipping delays caused by events beyond our control, including natural disasters, weather conditions, customs delays, strikes, or other unforeseen circumstances.
Address Issues
- Incorrect addresses may cause delays
- Address correction fees may apply
- Return to sender fees applicable
- Package held for address verification
Contact Information
For shipping-related questions or issues, please contact us:
- Email: shipping@arain7.group
- Phone: +92 337 0611430
- WhatsApp: +92 337 0611430
- WeChat: arain7group
- Address: Street No. 4, House No. 145, Chak No. 128/15-L, Mian Channu, Punjab, Pakistan
Last Updated: January 27, 2025